Frequently
Asked Questions

Croissant is the first platform to offer you Guaranteed Resale prices while you shop, and we call them Guaranteed Buybacks™. Buy an item with Croissant and we'll buy it back. Sell in one click and get paid out instantly.

No fees. No pressure to sell. Just money back for your apparel and accessories, if you want it.

Welcome to the best resale experience on the planet.

1. Prioritize quality over quantity— Leverage resale prices for smarter shopping decisions. Croissant offers guaranteed resale prices on 1+ million items, helping you make every purchase count and maximize your closet's return.
2. Future-proof your closet— Sometimes your purchases become staples, sometimes not. We're here to ensure you can keep building your dream closet and clear out unwanted items effortlessly.
3. Your Collection becomes your financial cushion— Turn what you own into what you want next. Offset new purchases by selling old ones easily with Croissant.
4. Effortless Resale— Resale is awesome, but being a reseller is cumbersome. Guaranteed Buybacks™ deliver compensation for re-circulating your goods, while cutting out the busy work.

There are 2 ways to get a Guaranteed Buyback with Croissant:

1. Shop with Croissant's browser extensions: Use Croissant's Safari and Chrome extensions when you check out to access the highest prices and widest selection of eligible Guaranteed Buybacks from over 100 brands and retailers like Shopbop and Lululemon.
   1. Set up your extensions:
      1. On mobile: Download the Croissant app and follow the setup instructions during onboarding to enable the Safari extension. For existing app users, find setup instructions by clicking the Mobile Extension button on the Shop with Croissant screen. Please note: the Safari extension is only available on mobile iOS devices.
      2. On desktop: Install the Croissant Chrome extension from the Chrome Web Store. Please note: the Chrome extension is only available on desktop devices.
   2. Activate the extension whenever Guaranteed Buybacks are available in your online shopping journey. Activating while you shop ensures the buybacks are automatically imported to your Collection once you check out with a retailer. Both the mobile Safari extension and the desktop Chrome extension support over 100 brands and retailers, such as Reformation, and The North Face.
   3. See the Guaranteed Buyback value of each item you view while shopping, as well as the total Guaranteed Buyback value of your cart before you check out.
   4. After you check out, visit your Croissant account using the mobile app or web app to view new Guaranteed Buybacks in your Collection!
2. Shop with Croissant's partner brands: Opt into Croissant directly on the checkout page with one of our 14 retail partners, including The Webster and Favorite Daughter.
   1. After you check out, visit your Croissant account using the mobile app or web app to view new Guaranteed Buybacks in your Collection!

For the mobile Safari extension:

Setup instructions:

1. Ensure you have the Croissant app installed on your mobile iOS device. You must have the Croissant app and an account to enable the mobile Safari extension. Currently, the mobile extension is only supported on mobile iOS devices.
2. Ensure that Safari is your Default Browser App in your Settings > Safari.

3. Open the Safari app, then tap the AA in the Address Bar.

4. Click "Manage Extensions" from the popup window, then toggle on Croissant. The toggle should be green.


5. A permissions review popup should appear in the top bar. Click “Review.” If you do not see the Review bar pop up, click the AA in the Address Bar again, then tap “Manage Extensions.” You should notice an exclamation mark by the Croissant icon, signaling you need to review permissions.
1. Note: In order to provide Guaranteed Buyback™ Values, we collect basic item information: price, brand, item name, color, and merchant. Croissant's browser extensions only collect data for sites on our list of supported merchants, and therefore we do not collect shopping or browsing data from sites that are not our supported merchants. We never store data besides item information to offer you Guaranteed Buybacks.


6. Next, click “Always Allow” on the popup window. This ensures you'll be able to see Guaranteed Buybacks across all supported sites moving forward.

7. Finally, click “Always Allow on Every Website.”
1. Note: In order to offer Guaranteed Buyback values on eligible items from our 100+ supported brands, we require access to every website. Again, the extension only collects item information data, and only from our supported sites. We never store data besides item information to offer you Guaranteed Buybacks.

1. Install from extension from the Chrome web store.

2. Click “Enable extension” and sign into your account to start shopping with Croissant.

3. When visiting the website of a Croissant-supported brand, look for a popup window prompting you to “Activate Guaranteed Buybacks.” Ensure activation before checkout to add all eligible items to your Collection.

Mobile Safari extension:

I'm not seeing the Croissant extension.

Ensure you are on a supported brand's website and viewing an eligible item. The mobile Safari extension only appears when you're viewing items eligible for Guaranteed Buybacks. Generally, clothing and accessories over $100 are eligible for Guaranteed Buybacks. If the extension still doesn't appear, check your Settings App, as you may not have correctly granted permissions to Croissant.

Double check your permissions using the following steps:

1. Go to your Settings App > Safari > Extensions > Croissant.

2. Confirm "Allow Extension" is on.

3. Select “Allow” under “All Websites” in the “Permissions” section.
1. Note: In order to offer Guaranteed Buyback values on eligible items from our 100+ supported brands, we require access to every website. Again, the extension only collects item information data, and only from our supported sites. We never store data besides item information to offer you Guaranteed Buybacks.

The Croissant extension disappeared before I activated Guaranteed Buybacks.

Simply refresh the page. The extension should reappear as a small popup for 5 seconds. If you have an eligible item in your cart, going to the cart page of the merchant site will trigger the extension to slide up.

How do I make sure buybacks are added to my order?

To ensure Guaranteed Buybacks are added to your Collection after you finalize your purchase, activate the extension on the popup while you're shopping, or at checkout.

Desktop Chrome Extension:

I'm not seeing the popup window.

Verify if the brand is supported by Croissant:

1. On supported brand websites, find the blue Croissant icon at the top right of the Chrome window. Clicking this icon should bring up the activation popup, with more information on the eligibility of a particular site or item.

2. On unsupported brand websites, the Croissant icon is grey. Click on it and select “Request Merchant” to suggest support for Guaranteed Buybacks in the future.

Croissant offers Guaranteed Buybacks™ for apparel and accessories. Typically, you can expect that Croissant will accept items purchased from our supported brands and retailers that retail for around $100 and up. Croissant accepts items purchased on sale or final sale, but your Guaranteed Buyback will be calculated based on the purchase price. Croissant can't accept items purchased for more than $10,000 or items that aren't resellable (e.g., underwear, lingerie, socks, etc.).

At Croissant, our goal is to provide the easiest resale experience—no need to create listings, haggle with buyers, or wait months to sell. We handle the details so you can focus on getting the most value from your gently used clothing and accessories.

Croissant Accepts:

• Gently Used Condition: Items in like-new or gently used condition, ready to be worn by someone else. 90% of items sent to Croissant meet our standards.
• Clean Items: Items must be freshly laundered or dry cleaned. We do not offer cleaning services.

Inspect Before Sending:

Before sending your items, please check them to ensure they meet our quality standards. This is the same check our warehouse associates will facilitate when we receive your items:

1. Visible Stains: Check for stains and discoloration all over, including inner sleeves and collars, the inside of pants or leggings, and scuffing on the soles and tops of shoes.
2. Fabric Integrity: Look for holes, pulls, pilling, scratching, peeling, or other damage to the material, especially in sensitive areas of clothing like underarms and inseam, soles of shoes, and handles of bags.
3. Construction Issues: Ensure stitching and fastening are intact, especially around buttons, zippers, and ties.
4. Shape and Fit: Confirm there's no stretching or deformation.
5. Alterations: Make sure the item hasn't been altered.
6. Odors: The item should be free of any strong or unpleasant smells.

Croissant Does Not Accept:

• Visible Signs of Wear: Items with stains, pulls, pilling, fabric damage, or any alterations.
• Common issues include dirty floor-length hems, inner thigh pilling, makeup stains, shoe scuffing or discoloration, sweater pulling, and underarm staining.






• Odors: Items with any strong or unpleasant smells.
• Missing or Broken Parts: Items with loose buttons, broken zippers, splitting seams, or other construction issues.



• Stretching or Deformation: Items that have lost their original shape or structure, including by alteration.



• Unauthorized or Inauthentic Items: Items not made by the brand indicated or that are considered counterfeit.

Please note that any items we receive with these issues will not pass our quality standards and cannot be resold. We will offer to return these items to you at your cost or donate them on your behalf.

In the case an item has more wear than expected but we still believe we can sell it for you, you may receive the opportunity to accept a new buyback price.

What to Expect When You Sell With Croissant:

Shipping and Tracking Your Croissant Sale:

• When you confirm your sale, you'll receive a QR code to bring to the shipping carrier you selected:
  • UPS: Bring your item(s) and QR code to the UPS store. An associate will provide a mailer for you.
  • USPS: Package your item(s) and bring it to the USPS store with your QR code.
• Verify your shipment matches the items in your Sale Details. Unknown or additional items will be returned at your cost or donated on your behalf.
• After dropping off your shipment, you'll receive an email within 24 hours confirming it's in transit. Track your sale via the email link or on the Activity page of your Croissant account.

Quality Standards Review

• When your shipment arrives at our warehouse, you'll receive an email notification. Processing typically takes 3-5 business days, but can take up to 7.
• Our team will evaluate each item using the Croissant process detailed above to ensure it meets our quality standards. 90% of items sent to Croissant pass our standards.
• When your item passes our quality review, you'll receive cash or store credit. You'll receive an email notification alerting you that we added funds to your account, or including a store credit code so that you can shop again!
• If your item doesn't meet our standards, you'll be notified via email and can choose to have the item returned to you or donated.
• If you included an unexpected item, you'll be notified via email and can choose to have the item returned to you or donated.
• If you omitted an item from your sale in your shipment, it will be added back to your Collection where you can sell it again. No action is required from you.

We're Here to Help

Our goal is to make your resale experience as smooth and rewarding as possible.

1. Pre-Sale Support: If you notice any damage on your item and wonder if we'd still be able to sell it for you, please feel free to reach out to support@croissant.com for guidance. Please note: While we're happy to provide feedback based on your pictures, this is not an official quality assessment. All final decisions require an in-person evaluation by our warehouse team once we receive the item.
2. Post-Sale Support: Wondering why your item didn't pass our quality review? Check the image taken by our warehouse team, which you can access through the Activity Page of the app. If you still have questions, reach out to support@croissant.com.

When you sync your Gmail with Croissant, we import purchases from the past 2 years that are eligible for resale, but were not purchased with one of our extensions. The only way to ensure all of your purchases are added to Croissant and eligible for the highest resale value is to shop with one of our extensions.

Why Gmail sync?

1. Jump-start your Collection: When you sync your Gmail, Croissant will import eligible purchases you've made in the past 2 years and assign resale values for these items.
2. Accumulate Additional Resale Values: When you keep Gmail sync enabled, Croissant will import eligible purchases you make without activating a browser extension, so that you never miss out on value.

Here's how to link your Gmail to your Croissant account:

1. On the Profile page of the app, click “Get Started” in the section titled Gmail sync.
2. Read the onboarding screens to learn more about how Gmail sync works, how Gmail sync imported items are priced, and how to get the best value.
3. Click “Link Gmail Account” at the end of onboarding, then follow the instructions provided by Google to link your account. Rest assured, we protect your privacy by finding email receipts sent directly from our supported brands and retailers. Your email information is not stored beyond what is needed to import your items with the appropriate details.
4. Watch your Collection grow in real-time as eligible online purchases populate with resale values.

Never miss out on value:

We recommend you keep Gmail sync enabled, so that we can import future eligible online purchases. Please note: Shopping with a Croissant browser extension ensures you'll get the best buyback values and a longer window to sell at a higher value.

The Croissant browser extensions for desktop and mobile currently support over 100 eligible merchants, like Shopbop, Saks Fifth Avenue, and Lululemon, and we're growing every day.

Check out the full list of brands here, and be sure to visit the Shop with Croissant Page in your app to view all supported brands, see which ones our users are currently loving, and start your shopping journey!

If your favorite brand is not supported by our shopping extensions, be sure to click "Request Merchant" on the Croissant extension pop-up when shopping so that we can work to add it to our list of partners.

To sell with Croissant, please click “Sell,” then select the items you would like to include in your shipment. Click “Continue” to confirm your selection, then select between our shipping carrier options. Please note: For UPS shipments, a box will be provided for you at the store. For USPS shipments, you must pack your items into a box. Lastly, input your return address and click “Confirm Sale.”

On the Sale Details page, you'll see a QR code that you can present to an associate at the UPS store or USPS Post Office, depending on your shipping carrier selection.

Before sending your item(s) to Croissant, please verify that each item is in Gently Used condition. Additionally, make sure that the contents of your shipment exactly match the number of items and the item details on the Sale Details page. Unknown or additional items included in your shipment will be returned to you at your cost or donated on your behalf.

After sending your shipment to Croissant, track its progress in your account. Once we receive and verify the quality of your item(s) at our warehouse, you'll receive your funds. Processing typically takes 3-5 business days, but can take up to 7.

Once we receive, validate, and pay you for your item(s), Croissant takes charge of the entire resale process. This involves listing and selling your item through our trusted resale marketplace partners, and ensuring your piece finds a happy new owner.

Every buyback added to your Collection comes with a five-year guarantee. If you decide to sell within five years, we'll honor the guaranteed value as long as your item is in gently used condition.

When you use Croissant to sell an item with a Guaranteed Buyback™, you will usually be compensated within 3-5 business days of our warehouse receiving and verifying your item and its condition.

For cash Guaranteed Buybacks, we will disburse funds from your sale directly to your Croissant Wallet. You can access your Croissant Wallet in the Profile section of your Croissant account and withdraw the funds via a linked Venmo or PayPal account.

For store credit Guaranteed Buybacks, we will send you an email containing a virtual gift card code to that store. Shop like normal and redeem your gift card at checkout.

Basic Item Information

In order to provide Guaranteed Buyback™ Values, we collect basic item information: price, brand, item name, color, and merchant. Croissant's browser extensions only collect data for sites on our list of supported merchants, and therefore we do not collect shopping or browsing data from sites that are not our supported merchants.

Product Improvements

We collect limited information around how you interact with browser extensions in order to make sure everything is working correctly, and inform how to best improve our extension.

Profile Information

In order to create your Croissant account, you may choose to share some basic information such as your name, address, and email. We use this information to help you sell your items back to Croissant when you choose. This is used to associate your other profile data with your account, such as clothing sizing and item information, and generally make your experience using Croissant easier.

Croissant does not sell any of your personal information to anyone. Affiliate links make it possible to offer our services to you at no charge. Your data is not for sale—we keep your data private at every stage in the browsing process.

For more information about how we collect and use data, please visit our Privacy Policy, or reach out to support@croissant.com for any questions.

1. I forgot my password. How do I access my Croissant account?
   1. You can reset your password from the Login page by clicking the "Forgot Your Password" link located underneath the "Sign In" button. You will receive an email that will prompt you to create a new password.
2. How do I change my address?
   1. You can change your address by going to the Profile page and clicking on "Edit" next to the Address line.
3. Can I add multiple addresses to my Croissant profile?
   1. Currently, our platform only supports one address per user. We are working on being able to support multiple.

If you have any questions or encounter any issues, we are happy to help. Reach out to us at support@croissant.com!

Croissant empowers your customers to buy more, buy better, and buy again. Croissant offers shoppers Guaranteed Buybacks™ at checkout. That means greater purchasing power, stronger loyalty, fewer returns, and built-in re-engagement.

Croissant is easy to integrate:

• We sync your product catalog and calculate Guaranteed Buyback™ values
• We integrate our toggle on your website product pages and cart pages

To learn more, please contact us HERE.

Yes! In addition to our integrated product, Croissant also partners with merchants to offer Guaranteed Buybacks™ via our desktop and mobile browser extensions.

To learn more, please contact us HERE.