FAQs
The Croissant Chrome extension is simple to use, and ensures you never miss out on value while you shop.
- Install the Croissant Chrome extension from the Chrome Web Store.
- Log in or sign up to Croissant with your Google account and begin shopping on one of our eligible brands and retailers.
- Receive Guaranteed Buyback™ options wherever they're available in your online shopping journey.
- See the total Guaranteed Buyback™ value of your cart before you check out, so you can make the most informed purchases.
- After you check out, go to your Croissant account to see new Guaranteed Buybacks™ in your collection!
The Croissant Chrome extension currently supports over 39 eligible merchants, like Nordstrom, Saks Fifth Avenue, and Lululemon, and we're growing every day. Check out the full list of brands here.
What if Croissant doesn't support my favorite brand or retailer?If your favorite brand is not supported by the Croissant Chrome extension, be sure to "Request Merchant" so that we can work to add it to our list of partners. And, in the meantime, sync your Gmail to Croissant to receive Guaranteed Buybacks™ for any Croissant-eligible items from that brand after purchasing.
Croissant's Guaranteed Buybacks™ are exactly what they sound like - you buy an item at retail, and Croissant will buy it back from you at a baked-in price for up to one year. No fees. No pressure to sell. Just money back for your apparel and accessories, if you want it.
You can receive buybacks for your items in the following ways:
Before you buy, you can shop with Croissant, accessing Guaranteed Buybacks™
- By activating the Croissant Chrome extension, to shop at merchants like Nordstrom and Lululemon
- By activating Croissant on the product page of partner merchants, such as The Webster and Favorite Daughter
After you buy, you can receive buybacks in the Croissant app by syncing your Gmail.
If you decide to sell your item, simply send it to Croissant in very good condition. We will pay you within 3-5 days of receiving the item at our warehouse. We will handle the entire sale process for your item so you can get new funds to power your next purchase.
With Croissant, you can get Guaranteed Buybacks™ for your things before or after you buy, so you never miss out on value:
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Before you buy
- Download and activate the Croissant Chrome Extension to see and lock in the Guaranteed Buyback™ value for items you purchase, at 39 partners like Nordstrom and Lululemon
- Opt in to Croissant at checkout with one of our 6 retail partners, including The Webster and Favorite Daughter
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After you buy
- Sync your Gmail in your Croissant account so that eligible items you have already bought will be added to your collection automatically
Knowing you'll get cash back takes the sting out of spending, so you can send sticker shock packing and buy what you want.
Stay on TrendWith Guaranteed Buybacks™ you're not so committed to your belongings, so you can take on changes in size, shape, and style with gusto.
Investment PiecesWith Guaranteed Buybacks™ of up to 75% of the purchase price, you can shop strategically for items that retain their value.
Opt for the TopFormal event? Ski trip? Just because it's a one-off doesn't mean you want to settle. Guaranteed Buybacks™ let you choose high quality for low quantity events.
Effortless ResaleResale is awesome, but being a reseller is cumbersome. Guaranteed Buybacks™ deliver compensation for re-circulating your goods, while cutting out the busy work.
Deep PocketsGuaranteed Buybacks™ transform your things into a pool of assets you can cash out in a click, unlocking a brand new savings account embedded in your lifestyle.
To sell with Croissant, log into your Collection and click "Sell" on one or multiple items that are in very good condition. Complete your sale, then bring your packed item and QR code or printed label to your nearest United States Post Office (USPS).
Once we receive and verify the quality of your item(s) at our warehouse in Nashville, TN, you'll either
- Receive your funds for Guaranteed Buyback™ items in 2-3 days, or
- Receive your funds for estimated value items after we sell the items, usually within 30 days.
Your Guaranteed Buyback™ value will be valid for between 3 and 12 months and for items in very good condition (no visible damage and no alterations).
After your Guaranteed Buyback™ expires, you will notice your item has an estimated value in your collection. If you choose to sell your estimated value item, Croissant will list and sell the item for you at the best price we can find on the resale market, typically within 30 days
When you sell an item with a Guaranteed Buyback™ value, you will be paid 3-5 days after we verify that the item is in very good condition.
When you sell an estimated value item, you will be paid after we sell the item on the secondhand market, usually within 30 days.
For both types of sales, your funds will be visible in your Croissant Wallet, which you can access in the Profile of your Croissant account and withdraw via a linked Venmo or PayPal account.
I forgot my password. How do I access my Croissant account?
You can reset your password from the Login page by clicking the "Forgot Your Password" link located underneath the "Sign In" button. You will receive an email that will prompt you to create a new password.
How do I change my address?
You can change your address by going to the Profile page and clicking on "Edit" next to the Address line.
Can I add multiple addresses to my Croissant profile?
Currently, our platform only supports one address per user. We are working on being able to support multiple.
If you have any questions or encounter any issues, we are happy to help. Reach out to us at support@croissant.com!
How does Croissant use my data?Croissant empowers your customers to buy more, buy better, and buy again. Croissant offers shoppers Guaranteed Buybacks™ at checkout. That means greater purchasing power, stronger loyalty, fewer returns, and built-in re-engagement.
Croissant is easy to integrate:
- We sync your product catalog and calculate Guaranteed Buyback™ values
- We integrate our toggle on your website product pages and cart pages
To learn more, please contact us HERE.