Frequently
Asked Questions

Croissant is a shopping tool for effortless reselling. We’ve reimagined the resale model, by creating a seamless connection between shopping and selling. We offer guaranteed resale prices while you shop and an effortless resale experience when you sell.

We partner with retailers to guarantee resale prices while you shop. When you use our browser extensions, you get a five year guaranteed resale price on your items at checkout. Shop with Croissant to unlock the easiest resale experience and the highest buyback values for free.

At checkout, Croissant guarantees resale prices for five years. We call them a Guaranteed Buyback™. Guarantees can range anywhere from 20-75% but typically range around 35-40% of the original retail price.

Croissant guarantees resale prices on ready-to-wear, accessories, footwear, vintage and more. There are millions of items that are eligible for a Guaranteed Buyback™ with Croissant.

Typically, you can expect that Croissant will accept items purchased from our supported brands and retailers that retail for around $100 and up. Croissant can't accept items purchased for more than $10,000 or items that aren't resellable (e.g., underwear, lingerie, socks, etc). When you shop with Croissant, you always know your buyback value and eligibility upfront.

Every major brand and retailer in fashion that sells high-quality items is supported by Croissant. Shopbop, Saks Fifth Avenue, Neiman Marcus, Revolve, J.Crew, Madewell, Alo Yoga, Farfetch, and hundreds more.

Croissant is entirely free to use. We partner with retailers to offer you guaranteed resale prices and make reselling effortless. Rest assured, we protect your personal data and never sell or share it with anyone.

Your Croissant Collection is the accumulated resale value of your clothing and accessories, guaranteed by Croissant. Your Collection can include items that you purchased with Croissant’s shopping extensions or imported to your Collection.

When you sell items from your Collection that you purchased with Croissant, you can get payouts in cash to Venmo or PayPal.

When you sell items you import to Croissant, you can get store credit payouts to use on your next purchase made with Croissant.

Install one of Croissant’s browser extensions, available on Chrome for desktop and Safari for iOS. You can also opt into Croissant directly at checkout at one of our 14 direct retail partners. When you shop at Croissant’s retailer sites, the extension displays guaranteed resale prices as you browse. When you activate the extension at checkout, the extension automatically adds them to your Collection, which you can sell whenever you are ready.

Sync your gmail to import purchases that meet our five year guarantee, but were not purchased with one of our extensions. When you sync your Gmail, Croissant will import eligible purchases and assign resale values for these items, which you can sell for store credit. You can keep your Gmail sync enabled to import eligible purchases you make without activating a browser extension.

Don’t use Gmail? Forward order confirmations to imports@croissant.com, and we will add eligible buybacks to your Collection. We accept forwarded receipts from any of your verified additional email addresses, which you can update in “Emails” section of your Profile.

1. Set up your extensions:
   1. On mobile: Download the Croissant app and follow the setup instructions during onboarding to enable the Safari extension for iOS. You can also find setup instructions by clicking the Mobile Extension button on the Shop with Croissant screen.
   2. On desktop: Install the Croissant Chrome extension from the Chrome Web Store.
2. Activate the extension when prompted. Activating while you shop ensures buybacks are automatically added to your Collection after you check out.
3. See the Guaranteed Buyback value of each item you view while shopping, as well as the total Guaranteed Buyback value of your cart before you check out.
4. After you check out, visit your Croissant account using the mobile app or web app to view new Guaranteed Buybacks in your Collection!

For the mobile Safari extension:

Setup instructions:

1. Ensure you have the Croissant app installed on your mobile iOS device. You must have the Croissant app and an account to enable the mobile Safari extension. Currently, the mobile extension is only supported on mobile iOS devices.
2. Ensure that Safari is your Default Browser App in your Settings > Safari.
   
3. Open the Safari app, then tap the AA in the Address Bar. This may be a different icon for different versions of iOS. In that case, tap the leftmost icon in the address bar.
   
4. Click “Manage Extensions” from the popup window, then toggle on Croissant. The toggle should be green.
   
5. A permissions review popup should appear in the top bar. Click “Review.” If you do not see the Review bar pop up, click the AA in the Address Bar again, then tap “Manage Extensions.” You should notice an exclamation mark by the Croissant icon, signaling you need to review permissions.
   1. Note: In order to provide Guaranteed Buyback™ Values, we collect basic item information: price, brand, item name, color, and merchant. Croissant’s browser extensions only collect data for sites on our list of supported merchants, and therefore we do not collect shopping or browsing data from sites that are not our supported merchants. We never store data besides item information to offer you Guaranteed Buybacks.
      
6. Next, click “Always Allow” on the popup window. This ensures you’ll be able to see Guaranteed Buybacks across all supported sites moving forward.
   
7. Finally, click “Always Allow on Every Website.”
   1. Note: In order to offer Guaranteed Buyback values on eligible items from our 100+ supported brands, we require access to every website. Again, the extension only collects item information data, and only from our supported sites. We never store data besides item information to offer you Guaranteed Buybacks.
      

For the desktop Chrome extension:

Setup instructions:

1. Install the extension from the Chrome web store.
   
2. Create or log into your Croissant account to start shopping with the Croissant Chrome extension.
   
3. When visiting the website of a Croissant-supported brand, look for a popup window prompting you to “Activate Guaranteed Buybacks.” Ensure activation before checkout to add all eligible items to your Collection.
   

Mobile Safari extension:

Ensure you are on a supported brand’s website and viewing an eligible item. The mobile Safari extension only appears when you’re viewing items eligible for Guaranteed Buybacks. Generally, clothing and accessories over $100 are eligible for Guaranteed Buybacks. If the extension still doesn’t appear, check your Settings App, as you may not have correctly granted permissions to Croissant.

Double check your permissions using the following steps:

If you're on mobile, click HERE to correct your permissions. You'll need to select 'Always Allow, on Every Website' in order to view the Croissant extension while you shop.

1. Go to your Settings App > Safari > Extensions > Croissant.
   
2. Confirm “Allow Extension” is on.
   
3. Select “Allow” under “All Websites” in the “Permissions” section.
   1. Note: In order to offer Guaranteed Buyback values on eligible items from our 100+ supported brands, we require access to every website. Again, the extension only collects item information data, and only from our supported sites. We never store data besides item information to offer you Guaranteed Buybacks.
      

The Croissant extension disappeared before I activated Guaranteed Buybacks.

Simply refresh the page. The extension should reappear as a small popup for 5 seconds. If you have an eligible item in your cart, going to the cart page of the merchant site will trigger the extension to slide up.

How do I make sure buybacks are added to my order?

To ensure Guaranteed Buybacks are added to your Collection after you finalize your purchase, activate the extension on the popup while you’re shopping, or at checkout.

Desktop Chrome extension:

I’m not seeing the popup window.

Verify if the brand is supported by Croissant:

1. On supported brand websites, find the blue Croissant icon at the top right of the Chrome window. Clicking this icon should bring up the activation popup, with more information on the eligibility of a particular site or item.
   
2. On unsupported brand websites, the Croissant icon is grey. Let us know if you'd like to add a brand to our extension by emailing support@croissant.com.
   
   

1. On the Profile page of the app, click “Get Started” in the section titled Gmail sync.
2. Click “Link Gmail Account,” then follow the instructions provided by Google to link your account. Rest assured, we protect your privacy by finding email receipts sent directly from our supported brands and retailers. Your email information is not stored beyond what is needed to import your items with the appropriate details.
3. Watch your Collection grow in real-time as eligible online purchases populate with resale values.

To sell with Croissant, please click “Sell,” then select the items you would like to include in your shipment. Click “Continue” to confirm your selection, then select from your available payout options.

Cash: Items purchased with the Croissant desktop or mobile shopping extension are eligible for cash or a boosted store credit payout. Store Credit: Imported purchases are eligible for store credit at major retailers like Revolve, FWRD, Saks Fifth Avenue, MyTheresa, and Nordstrom.

Then, select between our shipping carrier options. Please note: For UPS shipments, a box will be provided for you at the store. For USPS shipments, you must pack your items into a box. Lastly, input your return address and click “Confirm Sale.”

You'll see a QR code that you can present to an associate at the UPS store or USPS Post Office, depending on your shipping carrier selection.

Before sending your item(s) to Croissant, please verify that each item is in Gently Used condition. Additionally, make sure that the contents of your shipment exactly match the number of items and the item details on the Sale Details page. Unknown or additional items included in your shipment will be returned to you or donated on your behalf.

After sending your shipment to Croissant, track its progress in your account. Once we receive and verify the quality of your item(s) at our warehouse, you'll receive your funds. Processing typically takes 3-5 business days, but can take up to 7.

At Croissant, our goal is to provide the easiest resale experience—no need to create listings, haggle with buyers, or wait months to sell. We handle the details so you can focus on getting the most value from your gently used clothing and accessories.

Croissant Accepts:

• Gently Used Condition: Items in like-new or gently used condition, ready to be worn by someone else. 90% of items sent to Croissant meet our standards.
• Clean Items: Items must be freshly laundered or dry cleaned. We do not offer cleaning services.

Inspect Before Sending:

Before sending your items, please check them to ensure they meet our quality standards. This is the same check our warehouse associates will facilitate when we receive your items:

1. Visible Stains: Check for stains and discoloration all over, including inner sleeves and collars, the inside of pants or leggings, and scuffing on the soles and tops of shoes.
2. Fabric Integrity: Look for holes, pulls, pilling, scratching, peeling, or other damage to the material, especially in sensitive areas of clothing like underarms and inseam, soles of shoes, and handles of bags.
3. Construction Issues: Ensure stitching and fastening are intact, especially around buttons, zippers, and ties.
4. Shape and Fit: Confirm there's no stretching or deformation.
5. Alterations: Make sure the item hasn't been altered.
6. Odors: The item should be free of any strong or unpleasant smells.

Croissant Does Not Accept:

• Visible Signs of Wear: Items with stains, pulls, pilling, fabric damage, or any alterations.
  • Common issues include dirty floor-length hems, inner thigh pilling, makeup stains, shoe scuffing or discoloration, sweater pulling, and underarm staining.
• Odors: Items with any strong or unpleasant smells.
• Missing or Broken Parts: Items with loose buttons, broken zippers, splitting seams, or other construction issues.
• Stretching or Deformation: Items that have lost their original shape or structure, including by alteration.
• Unauthorized or Inauthentic Items: Items not made by the brand indicated or that are considered counterfeit.

Please note that any items we receive with these issues will not pass our quality standards and cannot be resold. We will offer to return these items to you at your cost or donate them on your behalf.

In the case an item has more wear than expected but we still believe we can sell it for you, you may receive the opportunity to accept a new buyback price.

What to Expect When You Sell With Croissant:

Shipping and Tracking Your Croissant Sale:

• When you confirm your sale, you'll receive a QR code to bring to the shipping carrier you selected:
  • UPS: Bring your item(s) and QR code to the UPS store. An associate will provide a mailer for you.
  • USPS: Package your item(s) and bring it to the USPS store with your QR code.
• Verify your shipment matches the items in your Sale Details. Unknown or additional items will be returned at your cost or donated on your behalf.
• After dropping off your shipment, you'll receive an email within 24 hours confirming it's in transit. Track your sale via the email link or on the Activity page of your Croissant account.

Quality Standards Review

• When your shipment arrives at our warehouse, you'll receive an email notification. Processing typically takes 3-5 business days, but can take up to 7.
• Our team will evaluate each item using the Croissant process detailed above to ensure it meets our quality standards. 90% of items sent to Croissant pass our standards.
• When your item passes our quality review, you'll receive cash or store credit. You'll receive an email notification alerting you that we added funds to your account.
• If your item doesn't meet our standards, you'll be notified via email and can choose to have the item returned to you or donated.
• If you included an unexpected item, you'll be notified via email and can choose to have the item returned to you or donated.
• If you omitted an item from your sale in your shipment, it will be added back to your Collection where you can sell it again. No action is required from you.

We're Here to Help

Our goal is to make your resale experience as smooth and rewarding as possible.

1. Pre-Sale Support: If you notice any damage on your item and wonder if we'd still be able to sell it for you, please feel free to reach out to support@croissant.com for guidance. Please note: While we're happy to provide feedback based on your pictures, this is not an official quality assessment. All final decisions require an in-person evaluation by our warehouse team once we receive the item.
2. Post-Sale Support: Wondering why your item didn't pass our quality review? Check the image taken by our warehouse team, which you can access through the Activity Page of the app. If you still have questions, reach out to support@croissant.com.

Once we receive, validate, and pay you for your item(s), Croissant takes charge of the entire resale process. This involves listing and selling your item through our trusted resale marketplace partners, and ensuring your piece finds a happy new owner.

You will be compensated within 3-5 business days of our warehouse receiving and verifying your item and its condition.

For cash sales, you will receive funds from your sale directly to your Croissant Wallet. You can access your Croissant Wallet in the Profile section of your Croissant account and withdraw the funds via a linked Venmo or PayPal account.

For credit sales, you will receive store credit to your Croissant Wallet. You can use your store credit by simply activating the Safari or Chrome extension on eligible sites and copying the code at checkout.

View your credit balance anytime in the Wallet section of your Croissant Profile. To redeem your credit, install the Croissant extension for Chrome or Safari and visit the store's website where you have credit. The extension will remind you of your available balance, and you'll be able to apply funds at checkout.

If your favorite brand is not supported by our shopping extensions, be sure to click "Request Merchant" on the Croissant extension pop-up when shopping so that we can work to add it to our list of partners.

1. I forgot my password. How do I access my Croissant account?
   1. You can reset your password from the Login page by clicking the "Forgot Your Password" link located underneath the "Sign In" button. You will receive an email that will prompt you to create a new password.
2. How do I change my address?
   1. You can change your address by going to the Profile page and clicking on "Edit" next to the Address line.
Can I add multiple addresses to my Croissant profile?
1. Currently, our platform only supports one address per user.

Basic Item Information
In order to provide Guaranteed Buyback™ Values, we collect basic item information: price, brand, item name, color, and merchant. Croissant’s browser extensions only collect data for sites on our list of supported merchants, and therefore we do not collect shopping or browsing data from sites that are not our supported merchants.

Product Improvements
We collect limited information around how you interact with browser extensions in order to make sure everything is working correctly, and inform how to best improve our extension.

Profile Information
In order to create your Croissant account, you may choose to share some basic information such as your name, address, and email. We use this information to help you sell your items back to Croissant when you choose. This is used to associate your other profile data with your account, such as clothing sizing and item information, and generally make your experience using Croissant easier.

Croissant does not sell any of your personal information to anyone. Affiliate links make it possible to offer our services to you at no charge. Your data is not for sale—we keep your data private at every stage in the browsing process.

For more information about how we collect and use data, please visit our Privacy Policy, or reach out to support@croissant.com for any questions.

If you have any questions or encounter any issues, we are happy to help. Reach out to us at support@croissant.com!

Croissant partners with merchants to offer Guaranteed Buybacks™, helping merchants unlock instant revenue.

To learn more, please contact us HERE.